Support Shipping Info
Shipping times may vary due to inclement weather.
Nags Head Hammocks uses FedEx Ground, FedEx SmartPost, USPS, and UPS for shipping, doing our best to get every order out the door within 1-2 days; however, during the season items can take upwards of 3 weeks. Many in-stock items are guaranteed to ship out the same day, as long as the order is processed before 3:00 pm EST Monday-Friday. Please note that our shipping department is closed on Weekends and all orders placed after 3:00 pm on Friday will be shipped out the next business day! Prices for shipping are for the continental US. For orders to HI, AK and other US Territories, please contact us. Some of our Durawood Rope Furniture, Durawood Classic Furniture and Cumaru Furniture are made to order and will ship shortly after they are handcrafted. Once your order has shipped, you can use the maps below to get a better sense of how long it will take before it reaches you, or its gift destination. We also offer expedited shipping; call us at (252) 295-0405 for quotes. Last-minute shopper? Why not have us send a Nags Head Hammocks Gift Card? They're the perfect prescription for a dose of calm, to be regularly filled at leisure! We send them via FedEx Ground. For the most immediate delivery, we can even send them via email.
Alaska, Hawaii, U.S. Territories and International Shipping
We ship via FedEx Ground and FedEx SmartPost to the contiguous United States. For Canada-bound shipments, make sure to select option FedEx Ground to CANADA. We ship to Alaska, Hawaii, and US territories via FedEx Ground and USPS, but please note that most of our items (except hammocks and hammock stands) cannot be shipped USPS due to their size; call or email us to inquire about additional shipping costs to these locations. Customs and duties will be included with the quote provided. Also, we do not provide free shipping for replacement parts and warranty items outside the U.S. and Canada. All payments for orders shipping outside the U.S. and Canada must be made in U.S. currency, in the form of a bank check or a money order. We are unable to ship to international locations outside North America. For large orders, shipments may be sent freight via common carrier. This is to ensure that your packages ship together, and arrive together. For special requests, please call us at (252) 295-0405.
FedEx Ground Map Below
FedEx SmartPost Map Below
Invoicing
The invoices we send with our orders don't include pricing and payment information, so giving a Nags Head Hammocks product as a gift is that much easier. Of course, if you're sending one of our items as a present to someone, it's never a bad idea to let that person know to expect a delivery!
Tracking your order
Once your order has shipped, you can click here to track it. If you provided us with an e-mail address, then we can also send you tracking information. Please note that some e-mail providers (such as AOL, EarthLink, and Gmail) may block incoming email from our domain name, so you may need to “instruct” your e-mail program to allow email from nagsheadhammocks.com to be able to receive order and shipping confirmation from us.
Damages
Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact Nags Head Hammocks immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.
Lost Shipments
In the event of a full or partial lost shipment, please contact us within 2 business days from time of the shipment marked as delivered. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.
Address Change Policy
Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
Cancellation Policy
At Nags Head Hammocks, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.
Delayed or Refused Delivery
FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to Nags Head Hammocks. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.
All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Nags Head Hammocks, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.
