What kind of warranty do you offer?
We guarantee our products to be free of defects in material and craftsmanship. If you run into any problems with something you bought from us, we'll gladly replace it, or else send you the appropriate replacement part at no cost to you. Our warranty does not cover any damage due to normal weathering, animal damage, improper use or care and aging.
Our goal is for you to get maximum enjoyment out of your Nags Head Hammocks purchase, so please visit our Product Care page for tips on how to extend the life of your Nags Head hammock, swing, chair or stand.
What’s your return policy?
Three words: money-back guarantee. If that’s what you want, then that’s what we do!
Specifically, if you’re not completely satisfied with what you bought, then simply return it to us within 60 days of purchase, either for an exchange, or for a refund; you pay only the shipping cost. Items must be new, unused, and resellable to be eligible for return. You may reach our customer service via email (firstname.lastname@example.org) or by phone (800)-344-6433. All orders to Canada are not subject to Exchange or/and Return.
Before shipping your return, please obtain a RMA number from our Customer service team. An original sales receipt is required for all returns. For any damage product(s) or warranty claims on an item(s) a photo showing the damage(s) or defect may be required before replacement or return authorization.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box. Credits are done using the same method of payment you originally used. Returns can be made to any of our four Outer Banks retail stores, or sent to our warehouse at:
Nags Head Hammocks
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834
How long will it take my order to ship?
We try to have everything in stock at all times, but because we don't mass-produce our products, we do sometimes sell out of an item, and are briefly out of stock on it.
When in stock, your product will ship in 1-2 days; orders not in stock usually take 2-3 days. The one exception is our Durawood furniture and Pawleys Island Furniture, which is made to order, and ships 5 business days after an order is placed. Please visit the map on our Shipping Info page for shipping specifics. Once your order ships, tracking numbers are available after 6 p.m. from our Tracking page.
How do you handle gift orders?
Since our products are frequently given as gifts, we don't include prices on the invoices that accompany our shipped orders.
What if my purchase gets damaged during shipping?
It's certainly possible for parts to get messed up during shipping, though we rarely see this. If this nonetheless should happen, we’ll be happy to send you a replacement as soon as possible, and we’ll contact FedEx ourselves for claims and damages. We would ask that you take pictures of the damaged product(s) and packaging and email them to use at email@example.com. However, we cannot use rush delivery to send a replacement for something damaged in shipping. We try very hard to keep our shipping costs as low as possible so we can pass those savings along to our customers.